Safety and the Service Technician

Safety and the Service TechnicianProper Job Hazard Analysis (JHA) is a cornerstone of any successful safety program, as we are taught to recognize, evaluate, and control the hazards we expose ourselves to in the construction industry.

Three components of JHA are:

  1. Task Analysis:  What are we working on?
  2. Hazard Analysis:  What potential danger does this work present?
  3. Hazard Abatement:  How do we remove or control the hazard?

The methods of performing a JHA differ distinctly between construction sites and service dispatch locations. Almost all credible construction projects inject a formal safety program into their daily requirements (e.g. routine safety meetings and reporting processes). This environment lends itself to cohesive teams interacting safely.

Service dispatch sites may not have formal safety programs in place. In these cases, the service technician must take the lead in ensuring his or her work does not place the individual or the customer’s personnel in peril. The following procedures will assist in this goal:

  • Create a safety checklist centered around the work environment.
  • Be sure the customer understands the work you will be performing.
  • Identify potential hazards and discuss methods to maintain a safe and productive work environment.
  • Complete a JHA which includes task analysis, hazard analysis, and hazard abatement.
  • Complete a hot work permit if circuits cannot be de-energized.
  • If applicable, leave a signed copy of the hot work permit with the customer.

Safety cannot be side stepped for convenience. Shortcuts should always be avoided, and unsafe conditions should be reported to the customer’s safety director or management staff. Everyone is entitled to a safe workplace, and a good, well-trained service technician will work to keep yours that way.