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The Digital Workplace Journey

Over the past few years, the idea of what a workplace looks like has changed, and those changes have only gotten more prominent in the past few months. While the traditional office environment is still there, the workforce has pushed to adopt a ‘work from anywhere, anytime’ type of schedule. The COVID-19 pandemic accelerated this in ways we have never seen before, and teams today are now changing how they communicate, collaborate and connect.

Digital workplaces bring people, processes and technology together to increase employee engagement and productivity. Most companies utilize components of a digital workplace platform without ever putting a strategy around it. An example of this is Office 365 and the many offerings within that suite, such as Microsoft Teams and Microsoft SharePoint. But it is much more than just turning on the application and calling it a day. Being able to provide an experience that engages employees and customers, as well as ease of use, are critical.

At Faith Technologies, the digital workplace is part of our daily routine. We see how technology enables how we connect with our peers and customers. With a marked increase in employees working from home, opportunities are coming to light to improve processes and utilize technology in ways we haven’t used in the past. As we adapt, it’s also important that these changes result in a workplace that employees enjoy and one that can attract new talent.

Below are some crucial touchpoints that Faith Technologies has worked through on our digital workplace journey.

  • Vision: What does a digital workplace look like to your organization? Gaining alignment around that vision with key stakeholders will result in a much smoother process.
  • Create a Framework: Your framework can be as simple or complex as you need it to be, as long as it fits your organization. Doing some research on digital workplace initiatives will provide you with many perspectives.
  • Business-Use Cases: Collect employee feedback on processes they do today and the technology used. This exercise can uncover areas of opportunity to show where change will assist in making their daily tasks easier.
  • Existing Investments: Begin with the technologies you have today. In many cases, the tools available at your organization can be utilized further to support your digital needs.
  • Roadmap: Getting to a fully digital workplace is a journey and will vary depending on need. Creating a roadmap will help you prioritize high-value capability needs to build on.
  • Implementation: During the implementation phase, change management is critical to ensure a thorough understanding and high adoption of new processes and technologies.

As you explore a digital workplace strategy, it is essential to focus on the vision that everyone is working to accomplish. It can seem overwhelming at first, but stick to one to two capabilities at a time and build from there. What are some steps your organization has taken toward a more digital workplace strategy?