Mark Liesener

Group Manager - Service

As a Group Manager of Service, Mark provides the overall management of service projects. Some of Mark’s responsibilities include mentoring and providing guidance to project managers ensuring their projects are on-budget, on-schedule, safety guidelines are being followed, and customer expectations are met. For process and quality control, Mark reviews estimates with the estimating department and assists with the development of new customer relationships.

Mark joined Faith Technologies in 1995, and has held previous positions as a Low Voltage Technician, Specialty Systems Project Manager, and Group Manager of Specialty Systems and Service. Mark has been an RCDD since 1994. He resides in Canton, GA with his wife and youngest son where he enjoys golf, softball, and seasonable weather.

ARTICLES BY AUTHOR

October 9, 2013

Trust + Confidence = Value

Presently, the service industry’s marketplace is very active and competitive, so many companies are wondering: how can I stand out? I…

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What's in Your Service Vehicle?

March 12, 2013

What’s in Your Service Vehicle?

You’ve seen the TV commercial for the Capital One credit card, right? The clip with Alec Baldwin and all those Vikings?…

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Safety and the Autonomous Worker

January 3, 2013

Safety & Productivity |

Safety and the Autonomous Worker

Think about how dangerous it could be to perform the job of a commercial electrician. Now think about how dangerous it…

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Welcome to the Warranty Period

September 12, 2012

Welcome to the Warranty Period

How should a service contractor view a warranty period? Is it a necessary evil? Or is it an uncontrolled cost of…

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June 12, 2012

BICSI 2012 Winter Conference

On February 12-16, roughly 4,500 attendees from around the world attended the Building Industry Consulting Services International’s (BICSI) 2012 Winter Conference…

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Service

April 3, 2012

What’s So Special About Service?

While drafting this blog post, I browsed the Internet in search of content on service. Service is defined by Dictionary.com as…

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Safety and the Service Technician

January 10, 2012

Safety & Productivity |

Safety and the Service Technician

Proper Job Hazard Analysis (JHA) is a cornerstone of any successful safety program, as we are taught to recognize, evaluate, and…

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Service

October 4, 2011

Service: National or Local?

Customer satisfaction is the backbone of any successful service company, and repeat business is what we all strive for. In hopes…

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July 26, 2011

It’s About Confidence. Yours.

Kind of a catchy tagline, isn’t it? It fits nicely on a business card. It looks good on marketing materials. It’s…

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