Group Manager - Service
As a Group Manager of Service, Mark provides the overall management of service projects. Some of Mark’s responsibilities include mentoring and providing guidance to project managers ensuring their projects are on-budget, on-schedule, safety guidelines are being followed, and customer expectations are met. For process and quality control, Mark reviews estimates with the estimating department and assists with the development of new customer relationships.
Mark joined Faith Technologies in 1995, and has held previous positions as a Low Voltage Technician, Specialty Systems Project Manager, and Group Manager of Specialty Systems and Service. Mark has been an RCDD since 1994. He resides in Canton, GA with his wife and youngest son where he enjoys golf, softball, and seasonable weather.
ARTICLES BY AUTHOR
October 9, 2013
Trust + Confidence = Value
Presently, the service industry’s marketplace is very active and competitive, so many companies are wondering: how can I stand out? I…READ MORE
March 12, 2013
What’s in Your Service Vehicle?
You’ve seen the TV commercial for the Capital One credit card, right? The clip with Alec Baldwin and all those Vikings?…READ MORE
January 3, 2013Safety & Productivity |
Safety and the Autonomous Worker
Think about how dangerous it could be to perform the job of a commercial electrician. Now think about how dangerous it…READ MORE
September 12, 2012
Welcome to the Warranty Period
How should a service contractor view a warranty period? Is it a necessary evil? Or is it an uncontrolled cost of…READ MORE
June 12, 2012
BICSI 2012 Winter Conference
On February 12-16, roughly 4,500 attendees from around the world attended the Building Industry Consulting Services International’s (BICSI) 2012 Winter Conference…READ MORE
April 3, 2012
What’s So Special About Service?
While drafting this blog post, I browsed the Internet in search of content on service. Service is defined by Dictionary.com as…READ MORE
January 10, 2012Safety & Productivity |
Safety and the Service Technician
Proper Job Hazard Analysis (JHA) is a cornerstone of any successful safety program, as we are taught to recognize, evaluate, and…READ MORE
October 4, 2011
Service: National or Local?
Customer satisfaction is the backbone of any successful service company, and repeat business is what we all strive for. In hopes…READ MORE
July 26, 2011
It’s About Confidence. Yours.
Kind of a catchy tagline, isn’t it? It fits nicely on a business card. It looks good on marketing materials. It’s…READ MORE